TeleHealth Virtual Office Visits
Established patients are now able to receive care via a virtual office visit (e-visit) using the PocketPatient application for a variety of skin-related concerns.
Please note that currently only patients whose legal residence is in Ohio or Kentucky are able to use the TeleHealth service at this time.
How it Works
1. Contact the nursing staff to request a virtual visit. The nursing staff will briefly discuss your concerns to determine if a virtual visit is right for you.
2. Make sure you have enabled your EMA Patient Portal and that you know your username and password. If you do not remember, please ask the nursing staff for assistance.
3. Download the PocketPatient app (currently available for iOS and Android devices)
4. Log in to the app using your Patient Portal username and password and review the Terms of Service. The URL for Kenwood Dermatology is kenwood.ema.md
5. Start a new e-visit and follow the prompts; you will be asked to answer a short series of questions and to upload several digital photographs. You do not need to answer all of the questions but it is important to include information regarding your specific concerns.
6. When you are ready to submit your case, click on the Submit button. The information that you provided will be forwarded to your provider for review.
7. If Dr. Shah needs additional information or digital photographs, she will send a message to you through the PocketPatient app. You may wish to enable notifications in order to receive alerts.
8. Once your case has been reviewed, you will receive a notification through the Pocket Patient app and will be able to view and download a copy of the recommendations. You will have 24 hours in which to reply with any additional questions before the case will be closed.
9. Your account will be billed for the cost of the TeleHealth visit, which is currently $65.
Frequently Asked Questions
1. Does my insurance cover the cost of a TeleHealth visit? Most insurances do not provide coverage for TeleHealth visits, and by agreeing to the terms of services, you are acknowledging that the service that you are being provided will not be billed to your insurance; you are responsible for the full cost of the TeleHealth visit. If you would like a copy of your bill to submit to your insurance, please contact the office.
2. How much does a TeleHealth visit cost? The cost of a visit is currently $65.
3. How long will it take for Dr. Shah to reply to my case? Dr. Shah typically responds within 24 hours; if you do not receive a response within 24 hours please contact the nursing staff. For routine TeleHealth visits, we are available Monday-Friday from 8:00 am to 4:00 pm.
4. How do I submit a case for my child or other family member? Each person much have their own EMA Patient Portal account to log in to the PocketPatient app. Parents and caregivers of children (minors under 18) will have access to their child's account and will need to use the child's account to log in. All adults over the age of 18 will need to log in to their own account to submit a case.
How to Use Your Smartphone Camera to Take Photographs of Your Skin
Taking digital photographs of something on your skin can be challenging; in order for your provider to provide the most accurate assessment, the photographs need to be in focus, they need to depict one or more fully representative areas of involvement or skin lesions, and they need to provide an accurate representation of the color of the skin without any shadows or irregular lighting. Here are some important tips to help you take high quality images:
Ensure that the area being photographed is well-lit, ideally with natural sunlight, and that there are no shadows.
Place a piece of newsprint or other high-contrast paper next to the area being photographed to help the camera to auto-focus.
Ensure that the camera is positioned directly in front of the area being photographed as opposed to on an angle
Use a neutral background such as a dark-colored wall or towel behind the area being photographed to minimize distractions.
It can be hard to take photographs of your own skin; have someone else take the images, when possible.