Patient Rights and Responsibilities
The providers and staff of Kenwood Dermatology thank you for choosing our practice to provide specialized skin care for you and your family. We strive to provide care that is compassionate and respectful, and we wish to make you aware of your rights as our patient. In return, we request that patients comply with the following responsibilities.
You have the right to:
· Know the names and roles of the medical staff providing your care
· A primary clinician who will see you on an on-going, regular basis for continuity of care
· Competent, considerate and respectful health care, regardless of race, religion, age, sex or sexual orientation.
· A second medical opinion from the clinician of your choice, at your expense.
· Receive assistance with the transfer of your care to another medical professional
· A complete, easily understandable explanation of your condition, treatment and chances for recovery.
· The personal review of your own medical records by appointment and in accordance with applicable State and Federal guidelines.
· Involve your health care proxy or other authorized individuals in decisions related to your medical care
· Confidential management of communication and records pertaining to your medical care in accordance with State and Federal law. We require written permission in order to release your medical records to others unless otherwise mandated by law.
· Information about the medical consequences of exercising your right to refuse treatment.
· The information necessary to make an informed decision about any treatment or procedure, except as limited in an emergency situation.
· Treatment in the least restrictive manner appropriate for treatment needs.
· An individualized treatment plan.
· Have your pain evaluated and managed.
· Refuse to participate as a subject in research.
· An explanation of your medical bill regardless of your insurance and the opportunity to personally examine your bill.
· The expectation that we will take steps required by law to overcome communication barriers that may exist between you and the staff.
· The opportunity to file a complaint should a dispute arise regarding care, treatment or service or to select a different clinician.
You are responsible for:
· Knowing your primary clinician’s name and title.
· Providing your clinician with accurate and complete health history information, e.g. allergies, past and present illnesses, medications and hospitalizations.
· Providing staff with your correct and complete name, address, telephone and emergency contact information each time you see your clinician so we can reach you in the event of a schedule change or to give medical instructions.
· Providing staff with current and complete insurance information, including any secondary insurance, each time you register for an appointment
· Signing an authorization form when asked so your clinician can get medical records from other clinicians involved in your care.
· Informing your clinician about all prescription medication(s), alternative therapies, i.e. herbal or other therapies, or over-the-counter medications you take. If possible, bring your medications to your appointment.
· Informing your clinician about any changes in your medical condition or reactions to medications or treatment.
· Informing your clinician whether you are following your treatment recommendations as prescribed
· Asking your clinician questions when you do not understand your illness, treatment plan or medication instructions.
· Following your clinician’s advice. If you refuse treatment or refuse to follow instructions given by your health care clinician, you are responsible for any medical consequences.
· Keeping your appointments and arriving on-time. If you must cancel your appointment, please call the office at least 24 hours in advance.
· Accepting financial responsibility for your care by paying copayments at the time of your visit and paying other bills upon receipt.
· Following the office policies and procedures
· Respecting the rights and property of our staff and other persons in the office.